News Release-- October 23, 2002

CSC OPTIMISES SERVICE PROVISION AT MOBISTAR BY IMPLEMENTING INTEGRATED DOCUMENT MANAGEMENT PROJECT

Brussels, October 2002 – Computer Sciences Corporation (NYSE : CSC) has carried out a large-scale document management project within the Customer & Partner Services (C&PS) department of Mobistar. CSC implemented an application, together with Mobistar, based on Documentum, to process and store incoming and outgoing mail exchanged with customers. The project fits in with the broader CRM concept in use at Mobistar, and guarantees customers an even better and faster service.

The C&PS department receives a mass of mail from customers every day (letters, fax and e-mails, which are printed out). This paper mountain gradually became too big, and prevented not only good visibility of documents, but also extended the processing deadline. The Mobistar call center needed an efficient electronic system that could call up the customer history quickly, in order to respond more effectively to the customer’s questions. At the end of 2000, the telecom company called in CSC and the document management project began.

Walter De Keyser, Project Facilitator, Mobistar: “CSC offers the advantage that they combine the two elements that make a project like this succeed. The consultants are not limited to a thorough knowledge and good understanding of our company’s requirements, but they also have enormous technical expertise. They are able to reconcile the technical possibilities and the wishes of the company”.

In an initial phase, CSC analysed the business processes at Mobistar. After that, the implementation phase started, and moved ahead incrementally. Letters were scanned, fax and e-mail servers were linked to the new system, so that by the end of summer 2001, a first team could get down to work with Documentum. The incoming documents are sent throughout the organization and processed electronically. A front-end application enables the documents requested to be displayed in a few seconds.

Mobistar and CSC adopted a S³ (Series of Small Successes) approach. The application was continuously fine-tuned at the request and tailored to the users’ requirements at Mobistar. At the same time, the application was given extra functionality, and additional teams were brought in. Since July 2002, around 700 CP&S employees have been working with the Documentum application.
Today, the system is in the final phase of modifications, and Mobistar has noticed the first positive results. Apart from better visibility of all written documents from its customers, Mobistar has an efficient tracking system, and the processing time or life cycle of documents has been considerably shortened. Furthermore, the new Mobistar system provides a KPI (Key Performance Indicator), enabling the company to see the number of documents that an agent process, and any training that he/she may need.

“The market for mobile telephony is becoming saturated. The present challenge for Mobistar is to keep satisfied customers by offering a customer service that just keeps improving”, concludes Walter De Keyser.

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About Mobistar
Mobistar (EURONEXT BRUSSELS: MOBB) is one of the leading telecommunications players in Belgium, operating mobile and fixed telephones and active in other markets with high growth potential (data transmission, Internet, etc.). Mobistar, one of the fastest growing operators in Europe, is the Belgian subsidiary of Orange S.A., which handles all of the international mobile telephone business of France Telecom. Mobistar is listed on the Brussels Stock Exchange. At the end of June 2002, Mobistar registered a total of 2 611 314 customers. For more information, please surf on http://www.mobistar.be


About CSC
CSC, one of the world's leading consulting and IT services firms, helps clients in industry and government achieve strategic and operational results through the use of technology. The company's success is based on its culture of working collaboratively with clients to develop innovative technology strategies and solutions that address specific business challenges. Having guided clients through every major wave of change in information technology since 1959, CSC combines the newest technologies with its capabilities in consulting, systems design and integration, IT and business process outsourcing, applications software, and web and application hosting to meet the individual needs of global corporations and organizations. With more than 66 000 employees in locations worldwide, CSC had revenues of 11.5 billion USD for the twelve months ended June 28, 2002. It is headquartered in El Segundo, California. For more information, visit the company's web site at http://www.csc.com - Telephone in Belgium : +32 2 714 71 11.

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